Ethi is a marketplace that connects conscious shoppers with conscious creators that create beautiful fashion and lifestyle products. Rest assured that you will be getting great style, quality, that is made with love.

We're trying to make shopping as easy as possible for you, so we'd like to share some important information regarding shipping and returns with you below.

Please also consider that because we're a marketplace, your order goes straight to the brand, who will then ship your item directly. Working on this model ensures that there is no unnecessary shipping but also means that your order is subject to the brand's shipping/delivery times. We have each brand's shipping times on their respective brand pages. 

If you have any additional questions or would like more information, please contact us at info@ethi-collective.com or 1300 767 107. 

How much does shipping cost?

Australian delivery address
  • Free shipping Australia wide over AUD $50 order
  • $8 for shipping under AUD $50 order
Countries outside of Australia
  • Free shipping over AUD $150 
  • $25 for shipping under AUD $150 

What is Ethi's policy on returns, exchanges, and refunds?

If you do need to return or exchange a full priced item, you can return the item(s) for a refund within 14 days* of delivery.

Exclusions may apply to final sale items, or to items you can't return for hygiene purposes.

*Some of our brands accept returns longer than 14 days after delivery. You may also be able to exchange for another item or for store credits. 

For full policy details and conditions, please refer to each brand's policy on the brand or product pages.  Returned items must be: 

  • In saleable condition, in their original packaging with all tags still intact;
  • Not been worn, damaged or washed;
  • The goods are returned within 14 working days after delivery; and
  • The original invoice as proof of purchase is provided.

The cost of return shipping is the responsibility of the client. Returns after this period will not be accepted.

Did we answer your questions? 

If you have any questions, we'd love to help - contact us on info@ethi-collective.com or 1300 767 107.